Return and Refund Policy

At WhiterPlus, customer satisfaction is important to us. Please read our return and refund policy carefully before making a purchase.

Return Eligibility

Due to hygiene and personal care regulations, whitening strips cannot be returned if they have been opened or used.

We accept returns only for products that are unopened, unused, and in their original packaging. Return requests must be made within 14 days of delivery.

To request a return, please contact us at info@whiterplus.com with your full name, order number, and reason for return. Our support team will provide you with return instructions if your request is approved.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery at info@whiterplus.com. Include your order number and clear photos of the product and packaging. We will review the case and offer a replacement or refund if approved.

Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5 to 10 business days. Processing times may vary depending on your payment provider.

Shipping Costs

Shipping fees are non refundable unless the return is due to a damaged or defective product. Customers are responsible for return shipping costs unless otherwise stated.

Non Returnable Items

Opened, used, or tampered products cannot be returned for hygiene and safety reasons.

Contact Information

If you have any questions regarding returns or refunds, please contact our customer support team at info@whiterplus.com. We are here to assist you.